Cloud Contact Centre
Runibex partners with the leading hyperscale public cloud providers to ensure that you receive the maximum benefits for your Cloud investments. Part of our strategy is to deliver targeted solutions to address specific business and industry-related challenges. Currently, we create customised Cloud contact centre solutions using Amazon Connect that bring powerful customer experience capabilities that every business can afford.
What is Amazon Connect?
Contact Centres are an important part of many businesses but they can be complex and costly to set up and manage – especially if you’re a small business.
Amazon Connect provides all the facilities you’d expect from a contact centre solution in an easy to establish and manage Cloud-based package. Part of our portfolio of Cloud services, this Cloud contact centre solution takes minutes to set up, design your contact workflows and on-board your agents using an intuitive and easy to use web interface.
Benefits of Amazon Connect
Omnichannel Customer Service
Designed from the ground up to be an omnichannel service, Amazon Connect provides a seamless customer service experience. Set up and make changes in minutes not months – without the need for coding. You can also reuse the same automated interactions you already have to create chat flows.
Save up to 80%
Amazon Connect costs less than legacy contact centre systems. You pay only for the time you spend interacting with customers, plus any associated telephony and messaging charges. With Amazon Connect there are no minimum monthly fees, long-term commitments or upfront license charges.
Scale to meet demand
With Amazon Connect you can scale your contact center up or down to any size, onboarding thousands of agents in response to normal business cycles or unplanned events anytime or anywhere in the world. Agents and managers just need a supported web browser and an internet connection to engage with customers.
Flexibility and agility
Amazon Connect is an open platform that easily integrates with any system that your contact centre relies on, such as customer relationship management (CRM), workforce optimisation (WFO), or workforce management (WFM) systems.
Out-of-the box intelligence
Amazon Connect is AI-enabled by default, allowing agents to immediately use AWS AI services with Amazon Connect to automate interactions and improve customer service. Amazon Connect has natural text-to-speech built-in so you can create personalised messages in real-time and use the same powerful technology that powers Alexa across voice and chat.
Why Choose Runibex for Your Amazon Connect Solution?
Runibex is a long-standing partner of AWS. We have a trained team of Amazon Connect experts that will work with you to tailor the Cloud contact centre solution to your requirements. We can create a simple and scalable contact centre solution that lets your team connect with customers from anywhere with no downtime.. With Cloud computing’s scaling feature, we’ll ensure your service is automatically adjusted for capacity when more customers are calling and or require assistance. The usage-based, pay-as-you-go model means you only pay for the service you need.