- Cloud
- Capabilities
- Cloud Managed Services
Cloud Managed Services
Build a practical run discipline: govern → operate → observe → protect. This capability keeps your cloud environment stable, measurable and recovery-ready.
Guardrails and standards
IAM/policy/foundation
Controlled change
Operational cadence
MOIR for SLOs
Alert quality & incident response
Database Management
Tested backup/restore
DR drills
Run excellence benefits
Measurable improvements in reliability, recovery readiness, and operational efficiency
Lower MTTR and fewer repeat incidents
Less noise, higher operator efficiency
Proven recovery (not 'backup exists')
Reduced database risk and performance regression
Stabilised cost and risk through governance
Clear KPIs and continuous improvement cadence
What you get
Comprehensive deliverables and frameworks for operational excellence
Guardrails checklist + foundation standard recommendations
SLO/SLI baseline and incident operating model (where applicable)
Alert quality improvements (routing, dedup, severity)
Runbook library + postmortem framework
Database health plan (patching, tuning, backup discipline)
DR plan + drill cadence + evidence outputs
KPI pack (MTTR/MTTD, incident rate, recovery time, backup success)
CSI backlog (automation and improvement opportunities)
Operating model mechanism
SRV-005
Govern the foundation
SRV-006
Operate change safely
SRV-008
Observe and respond
SRV-007
Stabilise the data layer
SRV-009
Recover with confidence
Managed services portfolio
Five integrated services covering the complete operational lifecycle
Cloud Environment Management
Guardrails, standards and governance by default.
- ITIL v4–integrated operations
- Multi-cloud governance model
- Policy-driven operational foundations
DevOps Management
Controlled change and operational discipline for delivery.
- ITIL-compliant pipeline governance
- Standardised release & branching models
- Managed artefact repositories
Database Management
Database health, lifecycle, performance and risk operations.
- ITIL v4–aligned processes
- Scheduled database maintenance
- Regular resilience testing
Monitoring & Observability & Incident Response (MOIR)
Observability & Incident Response (MOIR) — SLOs, alert quality and incident response to reduce MTTR.
- Mandatory ticket-driven operations
- Automated incident creation
- Structured L1/L2 response
Backup & Disaster Recovery Management
Tested recovery, RTO/RPO assurance and drill cadence.
- ITIL-aligned service management
- Tiered backup & DR assurance
- Standardised data protection policies
Service journey pathways
Strategic bundles and cross-sell opportunities for operational maturity
SRV-008
SRV-007
SRV-009
SRV-005
SRV-012
SRV-015
SRV-008
SRV-012
SRV-027
Run excellence resources
Download ready-to-use templates, starter kits, and implementation guides
MOIR starter kit
DR runbook templates
Database health checklist
Cloud foundation guardrails
KPI pack starter
Incident runbook library
Managed services FAQ
Common questions about cloud managed services and run excellence
Where should we start: governance or MOIR?
Start with MOIR (SRV-008) if you’re experiencing frequent incidents or high MTTR. Start with governance (SRV-005) if you have security/compliance concerns or configuration drift. For most organizations, the Run Excellence Pack (MOIR → Database → DR) provides the fastest path to measurable reliability improvement. We recommend a 15-minute discovery call to assess your specific pain points and recommend the optimal starting point.
How do you define practical SLOs?
What does an on-call model typically look like?
How often should DR drills and restore tests run?
Can this work with our existing tools?
Which KPIs matter most for run excellence?
Make cloud operations measurable
In 15 minutes, we’ll define the best run path and an initial service bundle