Privacy Policy

Doc. No.: PO.YN.28  |  Published: 01.08.2022  |  Revised: 10.06.2024  |  Rev. No.: 2

1. Introduction

We are Runibex Technology Ltd. (“RTG”). We are committed to protecting and respecting the privacy of our website visitors, users, and customers (including employees of our customers) who use the services RTG provides. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting https://www.runibex.com (our site) your personal information will be processed as described in this policy. This policy applies where we are acting as a data controller with respect to the personal data of such persons — in other words, where we determine the purposes and means of the processing of that personal data. We use cookies on our website. Where those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can edit the initially given consent by clearing the browser cache, thus invoking the consent banner for editing the settings. For the purpose of data protection legislation, the data controllers within RTG are:
Redibex Bilgi Teknolojileri A.Ş. NGI Bilgi Teknolojileri A.Ş. Runibex Yazılım Teknoloji Ltd. Şti. Runibex Technology Ltd Data Controller Representative (Redibex Bilgi Teknolojileri A.Ş.)
Mersis 734184136400001 631067897800016 735092557600021 734184136400001
KEP Address redibex.bilgi@hs01.kep.tr ngi.bilgi@hs01.kep.tr
Email info@runibex.com
Website www.runibex.com
Address Altayçeşme Mah. Zühal Sok. No:22 Niyazi Bey İş Merkezi Kat:2 Ofis No:5, İstanbul, Türkiye Bulgurlu Mah. Kanyon Çevre Yollu Bulvarı Doğu Cad. Teknopark No: 89/CZ2 PK: 44280 Battalgazi, Malatya, Türkiye 389C High Road, London N22 8JA, United Kingdom
In this policy, “we”, “us” and “our” refer to RTG.

2. How We Use Your Personal Data

In this section we set out the general categories of personal data that we may process, the purposes for which we may process personal data, and the legal bases of the processing.
Data Type May Include Source of Data Purpose Legal Basis
Usage data (website visitors and service users) Your IP address, browser type and version, referral source, length of visit, page views and website navigation paths Google Analytics / our analytics tracking system Contractual, legal obligation, vital interests, public task, legitimate interest purposes Consent OR our legitimate interests (namely monitoring and improving our website and services) OR other legal bases listed in this chapter
Contact data Your name, email address, company, telephone number You / your employer Enabling us to get in touch with you Our legitimate interests (namely the proper administration of our website and business) OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR other legal bases listed in chapter 3.2
Enquiry data Information contained in any enquiry you submit to us regarding services You Offering, marketing, and selling relevant services to you Consent OR other legal bases listed in chapter 3.2
Notification data Information that you provide to us for subscribing to our email notifications and/or newsletters You Sending you the relevant notifications and/or newsletters Consent
Correspondence data (metadata from website contact forms) Communication content and metadata associated with the communication You Communicating with you and record-keeping Our legitimate interests (namely the proper administration of our website and business and communications with users)
Please do not supply any other person’s personal data to us unless we prompt you to do so.

3. Providing Your Personal Data to Others

We may disclose your personal data to the following parties, as far as reasonably necessary for the purposes and on the legal bases set out in this policy.
Information Type Receiving Parties Purposes & Legal Bases
Personal data Any member of our group of companies (subsidiaries, affiliates, parent company) As far as reasonably necessary for the purposes and on the legal bases set out in this policy
Other personal data Authorities, governmental bodies, courts, arbitrators, associations, organisations, etc. For compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person; establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure

4. International Transfers of Your Personal Data

In this section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA) under the UK Data Protection Act, EU Data Protection law, UK and/or EU Data Protection law, or Turkish Data Protection Law No. 6698 (in accordance with Article 49 of the GDPR). A) We have offices and subsidiaries or business partners/subcontractors in Türkiye and the United Kingdom. We may transfer your personal data from the EEA to the UK and/or Türkiye and process that data in the UK or Türkiye for the purposes set out in this policy, and may permit our subsidiaries, suppliers and subcontractors to do so. B) We may transfer your personal data from the UK to the EEA and/or Türkiye and process that personal data in the EEA and/or Türkiye for the purposes set out in this policy, and may permit our subsidiaries, suppliers and subcontractors to do so. C) We may transfer your personal data from Türkiye to the UK and/or EEA and process that personal data in the UK and/or EEA for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so. We may also disclose your contact data, account data or any other personal data mentioned in this policy to our offices, subsidiaries or business partners where such disclosure/transfer is necessary for:
  • the performance of a contract, or the conclusion or performance of a contract concluded in your interest;
  • important reasons of public interest;
  • the establishment, exercise or defence of legal claims; or
  • where you have explicitly consented to the transfer.
If none of the specific situations referred to above is applicable, a transfer to a third country may take place only if the transfer is not repetitive, concerns only a limited number of data subjects, is necessary for the purposes of compelling legitimate interests pursued by the controller which are not overridden by the interests or rights and freedoms of the data subject, and the controller has assessed all the circumstances surrounding the data transfer and has on the basis of that assessment provided suitable safeguards with regard to the protection of personal data. Transfers are further safeguarded by:
  • data processing and confidentiality agreements signed with us;
  • the protections of the Turkish Data Protection Law No. 6698 in Türkiye; and
  • the protections of UK GDPR and the UK Data Protection Act in the United Kingdom.
The hosting facility for our websites, servers on which your data may be kept, and some of our services may be situated in the United Kingdom, EEA, or the United States. Some cloud-based services used in our services are situated in countries outside the European Union, including the United States and the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of the United Kingdom and the United States. Transfers to these jurisdictions will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. A copy of these can be obtained from the EDPS reference library.

5. Retaining and Deleting Personal Data

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data as follows:
Data Retention Period
Core Information Name, address, contact information, listing of all services (live and historic), records of orders, and any other records relating to a customer Retained for the life of an account and for 5 years after an account’s closure
Financial Information Invoices (manual & standard), payment status, journal entries, record of invoices and contributing services Retained for 5 years following date of usage
Customer Notes Notes, tasks (including attachments), incidents (including attachments), sales & marketing activity Retained for 2 years following date of usage
Customer Services Usage Usage of our services Retained for 5 years following date of usage
Recruitment Records 1 year after the conclusion of the recruitment process
Personnel / HR Records 10 years from the date an employee leaves the employment of our company
Internal Email and Files Retained for the life of the business
Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Deleting information which is no longer required is of benefit to our company and is also required by legislation. One of the principles of the GDPR is data minimisation — only collecting and processing the personal data necessary for the purpose for that collection and processing. Personal data should only be kept for as long as is necessary for the purpose for which it was collected. Minimising the amount of information we retain reduces the amount of information which can be lost in a cyberattack. Individuals also have the right to access the personal data we hold about them. The more personal data we store unnecessarily, the more burdensome it is to respond to these requests. Deletion and destruction of data will comply with the Data Protection and Privacy Policy.

6. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are satisfied with any changes to this policy. We may notify you of changes to this policy by email or through a notification on our website or service.

7. Your Rights

In this section, we summarise the rights that you have under data protection law. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. Your principal rights under data protection law are:
  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

Right of access

You have the right to confirmation as to whether we process your personal data and, where we do, access to the personal data together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned, and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request your data by email: info@runibex.com.

Right to rectification

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

Right to erasure

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise, or defence of legal claims.

Right to restrict processing

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise, or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

Right to object

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. You also have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Right to data portability

To the extent that the legal basis for our processing of your personal data is consent, or that the processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

Right to complain

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

Right to withdraw consent

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You may exercise any of your rights in relation to your personal data by written notice to us: info@runibex.com.

8. Our Details

This website and services linking to this privacy policy are owned and operated by RTG. We are registered in the United Kingdom under registration number 10475228 and our registered office is at 389c High Road, London, United Kingdom, N22 8JA. You can contact us:
  • by post, to the postal address given above;
  • using our website contact form;
  • by telephone, on the contact number published on our website from 09:00–16:00 EET; or
  • by email, using the email addresses published on our website.

9. Data Protection Representative (for Türkiye)

Redibex Bilgi Teknolojileri A.Ş. Email: info@runibex.com