- NGI Commerce Suite
- Use Cases
- Omnichannel Commerce
Deliver One Consistent Brand Experience Across Every Channel.
Turn every touchpoint into one seamless journey.
Customers don’t shop in channels — they move fluidly between them.
NGI unifies online and offline commerce into one operational and experiential flow, so customers see the same product, price, and promise — everywhere.
- Web. Mobile. Store. Marketplace.
- One experience. One truth.
Make omnichannel feel effortless — for customers and operations.
Deliver consistent experiences across every touchpoint
Fulfill orders from where inventory actually exists
Eliminate broken promises and stock confusion
Turn stores into active digital revenue contributors
Reduce operational friction and manual workarounds
Unlock incremental revenue from unified inventory
Why manufacturers lose control — and why it's changing
For years, your brand was represented by others. Today, you can take back control.
Retailers, dealers, and marketplaces owned the customer relationship — while you remained distant from demand signals, customer data, and real-world insights.
Manufacturers face familiar challenges
Inconsistent brand representation across channels
Limited access to end-customer data
Channel conflict between D2C and dealer sales
Fragmented product launches and promotions
Demand signals that cannot be matched with ecosystem inventory
NGI Reverse This Model
NGI reverses this model. You become the orchestrator of the ecosystem — your partners amplify your brand instead of diluting it.
Omnichannel fails when channels remain siloed.
The Reality
Most initiatives fail not because of ambition — but because systems remain fragmented.
Common Challenges
Channel-based inventory visibility
Complex returns and exchanges
Store teams disconnected from digital sales
Separate pricing and promotion logic
Lost sales due to stock silos
- Customer Impact
- Broken promises
- Slow fulfilment
- Confusing returns
- Operational Impact
- Higher costs
- Manual workarounds
- Missed revenue opportunities
The Solution
True omnichannel requires one operational brain.
NGI provides it.
How NGI Turns Many Touchpoints into One Journey
Unify
Run orders, inventory, pricing, and promotions from one core.
Share
Make inventory available across stores, warehouses, and partners.
Route
Fulfill orders intelligently based on SLA, cost, and proximity.
Empower
Enable stores to act as fulfilment and experience hubs.
Deliver
Keep promises consistent — regardless of where the journey starts.
The NGI Approach
One Order, One Inventory, One Truth
All orders — online or offline — flow through a single OMS.
Inventory is:
- Real-time
- Location-aware
- Shared across stores, warehouses, and partners
No channel owns inventory.
The business does.
Smart Fulfilment Orchestration
NGI automatically routes orders to the optimal fulfilment node:
Warehouse
Store
3PL
Dealer
Based on:
- Availability
- SLA
- Distance
- Cost
Enables:
BOPIS
Buy Online, Pick Up In Store
Ship-from-Store
Stores as fulfilment centers
BORIS
Buy Online, Return In Store
Endless Aisle
Access full catalogue in-store
Store as a Digital Node
Stores are no longer endpoints — they are active nodes in the digital ecosystem.
Store teams can:
- Access unified inventory
- Create orders for customers
- Fulfill and return online orders
- View customer context
Every store becomes a fulfilment and experience hub.
Unified Pricing, Promotions & Loyalty
Customers see:
The same price
The same promotions
The same loyalty benefits
Across every channel — without exceptions or confusion.
What True Omnichannel Changes
Measurable business outcomes across customer experience, revenue, and operations
Customer Experience
Seamless journeys and reliable promises.
Revenue Growth
BOPIS, Ship-from-Store, and Endless Aisle unlock incremental sales.
Operational Efficiency
Shared inventory reduces cancellations and markdowns.
Store Productivity
Stores contribute directly to digital revenue.
Global KPIs
+22%
In-store add-on sales via BOPIS
-30%
Order cancellation rate
99%
Inventory accuracy
+18
Net Promoter Score (NPS)
Core Capabilities Powering Omnichannel
Commerce Core
Unified OMS, pricing, promotions, and order orchestration.
Fulfilment & Logistics
Rule-based routing, returns orchestration, and store fulfilment.
Experience & Personalisation
Consistent brand experience across digital and physical touchpoints.
Integration Framework (ConnectBus)
POS, WMS, ERP, carrier, and store system integrations.
Data & Intelligence
Channel-spanning performance, fulfilment health, and store analytics.
Differentiators
What makes NGI’s omnichannel approach unique
Store-First Design
Built for real store operations and workflows
Real-Time Inventory Intelligence
Availability with confidence, not guesswork
Rapid Rollout Blueprints
Prebuilt BOPIS, BORIS, Ship-from-Store patterns
Global Scale
Multi-country, multi-currency, multi-tax omnichannel operations
Operational Convergence
Digital and physical run as one system
Success Metrics & Operating Model
Typical Outcomes
Higher inventory turnover
Faster fulfilment times
Reduced return friction
Increased store contribution to online revenue
Rollout Model
1
Weeks 0–2: Store & system assessment
2
Weeks 3–6: OMS, inventory, and POS integrations
3
Weeks 7–9: Fulfilment rules and pilot stores
4
Week 10+: Network-wide rollout and optimisation
Proof
“A retailer increased in-store sales by 22% in 60 days after enabling Click & Collect with
NGI.”
Make Every Channel Feel Like One.
Omnichannel is not about being everywhere —
it’s about being consistent everywhere.
NGI turns every channel into part of one unified journey.