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SAP Services
For SAP landscapes, the goal is simple: reliability + performance + controlled change. This capability provides SLA-based operations, health discipline and optimisation where it matters most.
SLA-driven SAP operations and stability
Controlled change and maintenance discipline
HANA performance and capacity optimisation
Runbook library and operational KPIs
Recovery readiness via tested DR (related)
Transform SAP operations into strategic advantage
Comprehensive SAP operations that deliver reliability, performance, and controlled change
Higher SAP uptime with disciplined operations
Faster incident response with clear runbooks
Lower performance risk through HANA optimisation
Controlled changes through planned windows and procedures
Reduced recovery uncertainty with DR readiness
Operational visibility via KPIs and cadence
What you get
Comprehensive deliverables that establish operational excellence
SAP landscape inventory
Systems, dependencies, criticality
Operational runbooks
Common incidents, maintenance routines
Maintenance window plan
Change discipline guidance
Baseline KPIs
Availability, batch duration, performance indicators
HANA optimisation backlog
Where applicable
Handover pack and operating cadence
Recommendations
DR readiness alignment
Four-phase approach to SAP operational excellence
Assess
Landscape, risks, KPIs and current process
Stabilise
Quick wins, runbooks, monitoring alignment
Operate
SLA cadence, planned maintenance, controlled changes
Improve
Performance optimisation backlog and CSI rhythm
SAP service portfolio
Four integrated services covering the complete SAP operations lifecycle
SRV-001
SAP Hosting & Operations
SLA-based SAP infrastructure operations and stability.
ITIL v4–governed operations
Proactive availability management
Root cause–driven improvement
CAB-controlled change management
SRV-002
SAP Basis Management
Basis operations, system health and transport discipline
ITIL v4–integrated Basis operations
Controlled transport management
User & authorisation governance
CAB-approved maintenance cycles
SRV-003
SAP HANA Optimisation
Performance, capacity and tuning to reduce risk and cost.
ITIL v4–aligned performance operations
Continuous performance measurement
Periodic resource review
Query-level root cause analysis
SRV-004
SAP B1 Hosting & Operations
Operations and continuity for SAP Business One environments.
ITIL-aligned service management
Daily platform health checks
Planned maintenance operations
Backup & DR assurance
SAP journey pathways
Strategic upsell and cross-sell opportunities for enhanced SAP operations
- SRV-001: SAP Hosting & Operations
- SRV-002: SAP Basis Management
- SRV-008: Monitoring & Observability & Incident Response (MOIR)
- SRV-001: SAP Hosting & Operations
- SRV-009: Backup & Disaster Recovery Management
- SAP Operations (any service)
- SRV-012: FinOps Assessment
SAP operations resources
Download ready-to-use templates, checklists, and implementation guides
SAP operations checklist
Sample SAP incident runbook set
HANA performance baseline guide
DR runbook template (SAP-aligned)
SAP services FAQ
Common questions about SAP operations and services
What does 'SLA-based SAP operations' include?
How do you handle transports and controlled changes?
What does HANA optimisation cover?
How do you plan maintenance windows and downtime risk?
How do you approach DR for SAP landscapes?
Which KPIs should we track first?
Make SAP operations predictable
In 15 minutes, we’ll map your SAP landscape and define the best operating path.